Find out how many SMS messages and emails you have sent for the current invoice period.
To view the current SMS and email usage we need to visit the Message Usage option to get a breakdown of all messages sent / used.
To view these statistics, log into the Patch portal go into the Account Settings and select the 'Message Usage' option.
- Message Usage
The Billing Cycle shows when the billing date is set and when the allotment will be refreshed.(Note: Not every account has an 'allotment')
All Gateways will be listed along with their allotment and usage under SMS Usage and Email Usage.
For this example:
- The Billing Cycle (current stats) is from June 1, to July 1
Any messages sent over the allotment get counted up at the end of the month and added on to the next invoice. - Short Code: 85775:
1 sent
0 allotted - Long Code: 844-XXX-XXXX:
10,997 sent
15,000 allotted - Email - mailgro.com:
8,862 sent
40,000 allotted
Account Settings Overview
Customer Support
If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.