This article will walk through how to ensure your device has an active internet connection.
In this article:
Verify Internet Connectivity
First, check to ensure that your device is connected to the desired WiFi network.
Step 1. On the device, go into the ‘Settings’ app.
Step 2. After opening the Settings, select the WiFi option.
Step 3. Check to ensure there is a ‘checkmark’ by the intended WiFi connection.
- If not, select the correct WiFi network and enter the password when prompted.
Test Internet Speed
Next, you will want to check the speed of the current internet connection.
Step 1. To do so, on an iPad, find and open the ‘Safari’ app.
Step 2. Perform a Google search for ‘Internet speed test’ or use the link provided below:
Step 3. Run the test.
Ensure the Speed Test results are within the recommended operating range. Patch recommends operating speeds of 15mbps Download and 5mbps Upload however devices can run at lower speeds. Because the Kiosk Web App runs like a website if you can load google.com or your own website within the browser you shouldn't have any issues.
Customer Support
If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.