A guide to how to switch devices on your Patch Kiosk Web App
Changing Your Device
If you need to switch to a different device for your Patch operations, follow these simple steps:
-
Access Secondary Settings:
- On the welcome screen of your iPad, locate the ‘version’ number in the lower left-hand corner.
- Tap the version number 7 times with one finger to open the secondary settings page.
-
Change Device:
- On the secondary settings page, select the “Change Device” option from the left-hand menu.
- Choose the correct device from the list of available options.
Identifying Your Current Device
To confirm which device record you are using:
- Repeat the process of tapping the version number 7 times on the welcome screen (above).
- The "Information" page will display the Account Name, Kiosk Flow name, Device Name, and Device ID.
Selecting the Correct Device When Re-Logging In
When you need to log back into the Patch Kiosk Web App:
- Navigate to the devices page.
- Identify the specific device (Device Name) that corresponds to the station at your store.
- The Device Name acts as the unique identifier for your device.
Recommended Login Flow
To ensure a smooth login process and avoid creating unnamed or “ghost” devices, follow this recommended flow:
- Log In: Enter your credentials to access your Patch account.
- Select Account: Choose the appropriate account associated with your login.
- Select Device: Pick the named device from the list that corresponds to your location.
- Note: Creating a new device record is possible but not recommended if a named device is already available for use.
- Select Flow: Choose the Kiosk Flow you wish to deploy or manage.
Customer Support
If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.